Privacy Policy

Privacy Policy

Last updated: [15 July 2026]

This privacy notice for [CARTZENO OPC PRIVATE LIMITED ] (“Company,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you visit our website at https://cart-zeno.com or any website of ours that links to this privacy notice, or engage with us in other related ways, including any sales, marketing, or events. Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [cartzeno.in@gmail.com].

1. What information do we collect?

The personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Payment details

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a card number), and the security code associated with your payment instrument. All payment data is stored and processed by our payment gateway partners. You may find their privacy policies on their respective websites.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, recorded in log files — such as your IP address, device information, browser type and settings, and activity in the Services (date/time stamps, pages and files viewed, searches, and other actions).

Device Data: Information about the computer, phone, tablet, or other device you use to access the Services — such as IP address, device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, and operating system.

Location Data: Information about your device’s location, which can be either precise or imprecise. You can opt out of location collection by disabling your device’s Location setting, though some features of the Services may not work as a result.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate the delivery of services (recharge, bill payments, card printing, etc.) to the user.
• To respond to user inquiries and offer support.
• To send administrative information such as order updates and changes to our terms and policies.
• To fulfil and manage your orders, payments, returns, and exchanges made through the Services.
• To comply with our legal obligations and respond to legal requests.

3. When and with whom do we share your personal information?

In Short: We may share information with the following categories of third parties who perform services on our behalf:

• Payment gateway and recharge/bill payment API providers
• Data analytics services
• Order fulfilment / delivery service providers

We may also share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Do we use cookies and other tracking technologies?

In Short: We may use cookies and similar tracking technologies to collect and store information, such as to keep you signed in and to understand how our Services are used.

5. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice, unless a longer retention period is required by law (such as tax or accounting requirements).

6. How do we keep your information safe?

In Short: We aim to protect your personal information through appropriate technical and organizational security measures. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. What are your privacy rights?

In Short: You may review, update, or request deletion of your account and personal information at any time.

If you have questions about your privacy rights, you may email us at [cartzeno.in@gmail.com].

8. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by a revised “Last updated” date.

9. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at [cartzeno.in@gmail.com] or by post to:
[CARTZENO OPC PRIVATE LIMITED ]
[[Smt.rina Devi, W/o Ruman, Ram Krishna Nagar Purvi, New Jaganpura, Patna, Sampatchak, Bihar]
[Patna, Bihar, PIN Code-800027]
India

10. How can you review, update, or delete the data we collect from you?

Based on applicable law, you may have the right to request access to the personal information we collect from you, change it, or delete it. To make such a request, please contact us at [cartzeno.in@gmail.com].