Shipping / Delivery Policy

CARTZENO OPC PRIVATE LIMITED

Shipping & Delivery Last Updated: [09/07/2026] At CARTZENO OPC PVT.LTD., we provide reliable and secure delivery across all locations in India. 🕒 Order Processing Time All orders are processed within 1–3 business days after successful payment and file verification. Orders placed on Sundays or public holidays will be processed on the next working day. 🚚 Delivery Time Estimated delivery time after dispatch: Metro Cities: 3–5 business days Other Cities & Rural Areas: 5–8 business days Delivery time may vary due to courier delays, weather conditions, or remote locations. 💰 Shipping Charges Standard shipping charges apply at checkout. Charges depend on delivery location and order quantity. 📍 Courier Partners We ship orders using trusted courier partners such as: India Post Delhivery xpressbees Shadowfax DTDC Tracking details are provided via SMS/email once the order is dispatched. ⚠️ Delivery Limitations We currently deliver only within India. International shipping is not available. 🔄 Return & Replacement Policy Due to the customized nature of our products, we follow a limited return policy. ❌ Non-Returnable Items Since all PVC cards are custom printed, we do not accept returns for: Customer upload mistakes Incorrect personal details provided by customer Change of mind after printing ✅ Replacement Eligibility Replacement is allowed only in the following cases: Wrong product delivered Printing defect Physical damage during delivery 🕒 Replacement Request Time Customers must contact our support team by visiting the ‘Contact Us‘ page to report any issues within 48 hours of delivery. 📧 How to Request Replacement Visit the ‘Contact Us‘ page, fill out and submit the contact form—including photos of your issue—or contact us directly via WhatsApp. 💰 Refund Policy Refunds are not provided. Only replacement will be issued if the issue is verified, for detailed information, please read our Cancellation & Refund page.