Refund Policy

CART-ZENO Refund Policy

At CART-ZENO , we are committed to providing a seamless and transparent experience for all your prepaid recharge and bill payment needs. Please read our refund policy carefully:

1. Incorrect Mobile Number Recharge

If you accidentally recharge an incorrect mobile number and the transaction status is marked as successful, we regret that we cannot process a refund in such cases. We advise all users to verify the mobile number carefully before confirming any transaction.

2. Recharge and Bill Payment Failures

In the event of a failed recharge or bill payment (where payment is deducted but the service is not activated), we offer two refund options:

• Refund to Original Payment Source: The amount will be credited back to your original payment method (UPI, debit card, credit card, net banking, etc.) within 7 working days.
• Refund to CARTZENO OPC PRIVATE LIMITED Wallet: The refund is processed instantly and can be used for future mobile, DTH, or bill payments on our platform.

How to Request a Refund: Go to your Order History, select your failed transaction, and click the ‘Refund’ button against it. Then, choose your preferred refund option. The refund will be processed as per the selected mode.

3. CARTZENO OPC PRIVATE LIMITED Wallet Balance & Usage

Checking Wallet Balance: Log in to your CARTZENO OPC PRIVATE LIMITED account via the app or website using your registered mobile number to view your wallet balance.

Using Wallet Balance: Your wallet balance can be used for any recharge or bill payment transaction on CARTZENO OPC PRIVATE LIMITED . You can also track your wallet usage history through your account.

4. Support for Recharge and Bill Payment Issues

Service Not Activated: If your transaction is marked as successful but the service hasn’t been activated, please contact our support team immediately.

Raise a Support Ticket: Use the Help & Support section on our app or website to raise a ticket for any transaction-related issues.

Email Support: You can also reach us at cartzeno.in@gmail.com

Level 2 Escalation: For unresolved concerns, escalate the matter to disputes@cartzeno.com

Note: CARTZENO OPC PRIVATE LIMITED acts as a facilitator between customers and telecom/DTH operators. While we strive for prompt resolutions, certain delays or failures may occur due to technical issues or third-party systems.

We appreciate your trust and cooperation. For any queries or assistance regarding our refund policy, feel free to connect with our support team.

Thank you for choosing CARTZENO OPC PRIVATE LIMITED !