Cancellation Policy

CARTZENO OPC PRIVATE LIMITED

Effective Date: 09 July 2026 At **CARTZENO OPC PRIVATE LIMITED**, we are committed to providing fast, secure, and reliable digital services to our customers. As most of our services are processed instantly through automated systems or third-party service providers, cancellation requests are subject to the following terms. ## 1. Scope This Cancellation Policy applies to all services offered by CARTZENO OPC PRIVATE LIMITED, including but not limited to: * Online Document Services * Aadhaar PVC Card Printing * PAN Card Services * Voter ID Services * BBPS Bill Payments * Mobile, DTH & FASTag Recharges * AEPS Services * Money Transfer Services * Utility Payment Services * Other Digital & Government Services ## 2. Order Cancellation Most services available on our platform are processed immediately after successful payment. Therefore, once a service request has been submitted and processing has begun, it cannot be cancelled. Customers may request cancellation only if the order has not yet been processed. ## 3. Non-Cancellable Services The following services are non-cancellable once payment has been successfully processed: * Mobile & DTH Recharge * FASTag Recharge * BBPS Bill Payments * AEPS Transactions * Money Transfer Services * Government Service Applications * Aadhaar PVC Card Orders after processing * PAN Card Services after submission * Voter ID Services after submission * Any service already delivered or successfully processed ## 4. Cancellation by the Company CARTZENO OPC PRIVATE LIMITED reserves the right to cancel any order or transaction in the following circumstances: * Incorrect or incomplete information provided by the customer. * Duplicate orders or payments. * Suspected fraudulent or unauthorized transactions. * Technical errors or system failures. * Service unavailable due to maintenance or third-party downtime. * Compliance with applicable laws or regulatory requirements. Where applicable, eligible refunds will be processed in accordance with our Refund Policy. ## 5. Failed Transactions If your payment is deducted but the requested service is not completed due to technical reasons, the transaction may be automatically cancelled. Any eligible refund will be processed after verification as per our Refund Policy. ## 6. Contact Us If you have any questions regarding this Cancellation Policy or believe your order is eligible for cancellation, please contact our Customer Support team through the contact details provided on our website. ## 7. Changes to this Policy CARTZENO OPC PRIVATE LIMITED reserves the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon publication on our website.